- Processes and systems – lack of understanding of processes and systems and the impact on the supply chain
- Detail – poor attention to detail
- Cost - lack of understanding of service cost and breakdown
- Revenue - fixated on the revenue implication of each customer improvement
- Collaboration – poor partner collaboration in the feedback process
- Visibility – customer issues not visible to all supply chain partners in the network
- Continuous improvement – continuous improvement are not taking place as supply chains evolve
- What matters – poor understanding of which services or services aspects really matter to customer
- Management involvement – limited management involvement in the customer service process
- Tracking – poor tracking and monitoring of customer feedback
This entry was posted on Thursday, April 24th, 2008 at 10:21 am and is filed under Checklist, Supply Chain. You can follow any responses to this entry through the RSS 2.0 feed.
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